Abandoned calls are where a caller hangs up while waiting on hold for a customer support agent. By evaluating your call abandonment rate, you will gain useful insight into the efficiency of your call center. Call abandonment is a crucial KPI that management, especially when assessing customer behavior, takes seriously. Usually, these disconnections occur due[…]
December 2020
Suggestions for Minimizing The Abandoned Calls in Call Centers
By sigmatelecom Business, Telecom Dec 30, 2020
A Guide For VoIP Security: Protect From Threats
By sigmatelecom Business, Telecom, VoIP Dec 23, 2020
In business life, VoIP phone systems have become tremendously popular; because this system offers simplicity and affordability in business communication. The advantages of these telephone systems have been spread worldwide; that’s why conventional telephony is nearly obsolete. VoIP has dramatically streamlined and improved the communication way for businesses. However, there are essential VoIP security issues[…]
Everyone Is Preferring Dark Mode: Reasons
By sigmatelecom Technology, Telecom Dec 09, 2020
Whether in a literal sense or only for their application screens, the dark mode is the new trend among millennials. To be frank, the present condition and increasingly deteriorating economic figures, the dark mode has taken over societies in general, although we will talk about why everyone is moving to dark mode for their technology-driven[…]
11 Tips On Proper Etiquette For Corporate Messaging
By sigmatelecom Business, SMS Dec 02, 2020
Generally, monitoring our telephones is a routine. So, it can be incredibly successful to use messaging for professional reasons. Failing to observe simple SMS etiquette, even with all the power of mobile messaging on your side, takes just one message to destroy a long-built relationship, or a bunch of them if you make mass delivery![…]