We have completed a successful and enjoyable year! Even though we had a hard time due to Covid-19; as the Sigma family, we always kept our self-motivation high! We will remember the year 2020 as the year we added more success stories on our behalf. The new year can be a good starting point for[…]
Posts by:
sigmatelecom
Features of Call Recording Software
By sigmatelecom Business, Telecom, VoIP Jan 06, 2021
The call recording software allows you to record phone conversations in a digital audio file format like PSTN or VoIP. It also gives you the ability to retrieve, store, and share recordings of calls. VoIP records by using a span/mirror port on a controlled switch. This port is programmed to copy and send all the[…]
Suggestions for Minimizing The Abandoned Calls in Call Centers
By sigmatelecom Business, Telecom Dec 30, 2020
Abandoned calls are where a caller hangs up while waiting on hold for a customer support agent. By evaluating your call abandonment rate, you will gain useful insight into the efficiency of your call center. Call abandonment is a crucial KPI that management, especially when assessing customer behavior, takes seriously. Usually, these disconnections occur due[…]
A Guide For VoIP Security: Protect From Threats
By sigmatelecom Business, Telecom, VoIP Dec 23, 2020
In business life, VoIP phone systems have become tremendously popular; because this system offers simplicity and affordability in business communication. The advantages of these telephone systems have been spread worldwide; that’s why conventional telephony is nearly obsolete. VoIP has dramatically streamlined and improved the communication way for businesses. However, there are essential VoIP security issues[…]
Everyone Is Preferring Dark Mode: Reasons
By sigmatelecom Technology, Telecom Dec 09, 2020
Whether in a literal sense or only for their application screens, the dark mode is the new trend among millennials. To be frank, the present condition and increasingly deteriorating economic figures, the dark mode has taken over societies in general, although we will talk about why everyone is moving to dark mode for their technology-driven[…]
11 Tips On Proper Etiquette For Corporate Messaging
By sigmatelecom Business, SMS Dec 02, 2020
Generally, monitoring our telephones is a routine. So, it can be incredibly successful to use messaging for professional reasons. Failing to observe simple SMS etiquette, even with all the power of mobile messaging on your side, takes just one message to destroy a long-built relationship, or a bunch of them if you make mass delivery![…]
Why Should Your Business Use SMS/MMS Messaging?
By sigmatelecom Business, SMS, Technology Nov 25, 2020
Are SMS/MMS services being used by your company? If not, it’s time for this to be considered! It has never been simpler or quicker to involve the clients. For a range of uses, even more, companies now use SMS/MMS messaging systems, along with: Promotions on sales Reminders for Appointment Launches of Commodity Verification of Identity […]
What is SIP Calling? – How Does It Work?
By sigmatelecom Business, SIP, Telecom Nov 18, 2020
Bad communications hurt economically for businesses. Even though you are able to minimize this somewhat by employee involvement, it is also a good strategy to take a look at your communication system. Two copper wire-based networks, the ISDN and PSTN, were once limited to communication. Primary rate interface (PRI) connections are used by ISDN-based exchanges to[…]
How to Get Better VoIP Call Quality?
By sigmatelecom Business, Telecom, VoIP Nov 11, 2020
Instead of using a landline or mobile network, VoIP is the system of making a phone call over the Internet. It works by converting voice signals into digital signals and then sending them as data using your broadband line, which is such as talking to someone else in another place, but through the Internet. The[…]
The 3 Major Types of Phone Systems
By sigmatelecom Business, Telecom, VoIP Nov 04, 2020
Many people have the illusion that only a “phone” is their business phone. In practice, behind the background, there is so much more going on to ensure that the tons of office phones around the world are working properly and reaching their calling destinations. The phone systems used by your business telephones are one of the[…]