Remote, flexible working made a boom in 2020 as the covid-19 pandemic force people to stay at home. And it forced businesses to adapt to advanced communication systems to organize workflows remotely. Both large and small organizations have all failed with established communication systems. It is very distracting and time-consuming when employees need dozens of collaboration tools to interact with customers and coworkers. And it pushes businesses to adopt unified communications to avoid lack of communication.
UCaaS (Unified Communications as a Service) is a cloud-based system that offers various communication methods. Companies switch to UCaaS for many reasons. It both keeps employees and customers on the same page; and bundles several communication applications into one system. But everyone agrees that UCaaS has more functionality than traditional phone systems. It is no more the time when technology dictates how you work. Unified Communications as a Service brings you the future to stand out from your competitors to work faster and respond quickly to customer needs.
1- Lowering costs
UCaaS helps businesses to lower costs by saving them from getting lost in different applications at work. Most UCaaS solutions replace lots of business applications for companies and include systems like business VoIP, team chat, video conferencing, help desk and more. UCaaS simplifies the hassle of managing a dozen different services. You can benefit from many services for a fixed monthly fee by using UCaaS instead of spending hundreds of dollars per user in your business.
2- Enhancing user experience
Employees use an average of 88 applications today. However, you can prevent that chaos by simplifying your work in a system that controls all of those works, instead of working from different applications. An all-in-one communication platform means a single source to make the customer experience seamless with real-time data.
3- Easy to connect
Unified Communications make things easier for companies as it requires minimal technical resources for employee connectivity. It is easy as just downloading an app on mobile or desktop to get ready. Onboarding additional employees or newly hired ones into that system is not rocket science. Also, you don’t have to deal with adding costly telephone infrastructure when the number of your employees increases.
4- Reliable security
Data security is a legitimate concern, especially when moving to the cloud. UCaaS platforms offer 24/7 monitoring and encryption to keep data safe. Account administrators can manage user settings and view detailed usage logs, so you always have full control. UCaaS service providers could elevate your business with industry certifications to meet your needs and communication tools that comply with HIPAA, PCI, and SOC 2.
With its infrastructure responding to today’s needs, Unified Communications as a Service (UCaaS) provide a better user experience at low costs for businesses. And it is expected to triple as a market in five years. By using UCaaS in your business to streamline business communication tools and reduce costs, you can increase scalability and have strong security for your business.
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