Instead of using a landline or mobile network, VoIP is the system of making a phone call over the Internet. It works by converting voice signals into digital signals and then sending them as data using your broadband line, which is such as talking to someone else in another place, but through the Internet. The[…]
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Voip
How to Get Better VoIP Call Quality?
By sigmatelecom Business, Telecom, VoIP Nov 11, 2020
The 3 Major Types of Phone Systems
By sigmatelecom Business, Telecom, VoIP Nov 04, 2020
Many people have the illusion that only a “phone” is their business phone. In practice, behind the background, there is so much more going on to ensure that the tons of office phones around the world are working properly and reaching their calling destinations. The phone systems used by your business telephones are one of the[…]
VoIP Numbers vs Landline Numbers; Features of VoIP
By sigmatelecom Telecom, VoIP Oct 21, 2020
The latest reports indicate that the transition to VoIP would be made by over 60 percent of businesses with conventional business phones. You will benefit from the extra features, capital expenditure, and overall comfort of virtual telephony if your office already depends on landlines. What are the variations between traditional phones and Internet calls, and[…]
VoIP or PSTN: Which System Is Beneficial?
By sigmatelecom Business, VoIP Oct 07, 2020
The transmission of voice calls over the telephone is Voice over Internet Protocol (VOIP). In this, optical packets are coated with audio signals and distributed over the internet. They turn back to the audio signals that the receiver processes after reaching their destination. VoIP Phone System has multiple features that keep it ahead of PSTN[…]
Integration with CRM & VoIP: What Are The Advantages?
By sigmatelecom Business, Software, VoIP Sep 30, 2020
How do you use Customer Relationship Management (CRM) when you contact them using VoIP to enhance your customer experience? CRM software, especially if you want to win purchase from these partners, has become too great to lose. CRM customer fixation provides better interaction and the use of CRM VoIP integration to provide customer data with[…]
Average Success Rate – ASR – VOIP Terms and Definitions
By sigmatelecom VoIP Jan 09, 2020
In our VoIP guide, today’s subject is ASR, Average Success Rate. In this article you will find detailed information about why ASR may be low, the reasons and the results. Let’s start! What is the meaning of ASR – Average Success Rate Average Success Rate is the connection percentage of VoIP traffic. This percentage changes[…]
CDR Monitoring (Call Detail Record) Screen Details
By sigmatelecom Telecom, VoIP Sep 19, 2019
When you are monitoring a VoIP traffic, CDR (Call Detail Record) screen is one of your best friends, helping you by showing what’s going on! You can track the rates and changes and make inferences about the traffic and routes. Today we are going to mention this screen in detail and try to tell the[…]
6 Critical Questions and Answers About VoIP Business
By sigmatelecom VoIP Aug 16, 2019
If you are new in the VoIP Business or want to know some information about it then you on the right page. Let’s start answering the questions about Voice Over Internet Protocol in your mind. Who was the inventor of VoIP Business ? The beginning of the VoIP business started with Alen Cohen who was[…]
VoIP Guide Part 2 – The Affect of Traffic Profile to ASR
By sigmatelecom VoIP Mar 28, 2019
Here is the second part of the Sigma VoIP Guide. Today’s topic is about one of the basic terms of VoIP business, ASR, in other words; Average Success Rate and the effects of Traffic Profile to ASR. Before starting part 2, you can read the first part “ACD – Average Call Duration” by clicking here.[…]
What Is Next For Sigma Telecom ? 2019 VOIP News From The HQ!
By sigmatelecom Conferences, VoIP Feb 28, 2019
It’s been a while since we didn’t mention the news, agenda, and developments in Sigma Telecom about 2019 VoIP . We almost passed the first two months of 2019 and we are in a good track, working hard, making business travels all around the world, attending conferences, developing new apps. So what are 2019 news?[…]
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