Traditional phones are not enough to keep your VoIP features accessible and expandable. As a user, an interface is required for you to enable communication between the computer and the device. To command the software base, many providers and VoIP applications have created their own telephone interface to work with telephony services. A softphone is a software application that uploads data to an internet-connected device and is used for phone calls by users. Many platforms such as Skype, Facebook Messenger, and Google Hangouts use their own softphones to work with VoIP phone services, especially as they provide advantages in corporate meetings. The interface used has recently brought efficiency and practicality to office workers. A softphone is not a standalone product but is directly connected to your VoIP business phone system. Setting up a softphone is as easy as setting up traditional phones. You can complete the setup in a few minutes.
To use a softphone, you need internet-connected hardware equipment such as a computer, tablet, or mobile phone. The first of its technical requirements is that only both endpoints support the same VoIP protocol. Second, both endpoints must have at least one common encoder. Only in this way can communicate with another device be established. If you have the devices, you are ready to set up. You will install your VoIP application from your business phone service to your desktop or device. After following the setup process and applying your phone settings, all you need for your first phone call is an internet connection. A reliable internet connection with sufficient bandwidth is required to prevent dropped or delayed calls.
Standard Softphone Features
Providing users with many options when it comes to features, users can customize the softphone according to their business needs. Most softphones have standard telephony features such as mute, call hold, transfer, and flash, as well as online messaging features such as instant messaging. Features such as voicemail, call forwarding, call logs and caller ID access, one-click dial are standard features of the softphone. Generally, softphones are designed in the appearance of a traditional phone, with a display panel and buttons that the user can interact with. The softphone is often used with a headset or a USB phone connected to the sound card of the computer.
By gathering all your employees on a single platform, not only facilitates their communication with each other but also simplifies your communication with your customers. Benefiting from brand communication and customer relations, softphones solve the complexity by allowing users to access all other features in VoIP service packages from a single dashboard, in addition to calling functions. These features include video conferencing, team messaging tools, and call activity analytics.
For businesses that adapt to the logic of home office and awayday business culture, using softphones will be extremely smart and cost-effective.